To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
When should I get my water bill?
Bills are mailed the last week of the month, usually the last business day. You should receive your bill during the first week of the month.
Where do I send my payment?
Our mailing address is: P.O. Box 158, Millsap, TX 76066
When is my bill due?
All bills are due on the 15th of each month, should the 15th fall on a weekend or holiday, bills are due on the following business date without a late fee penalty. If you are mailing your payment it must be postmarked on or by the 15th.
Does Millsap Water have a payment drop box?
Yes. Our After Hours Box is located on the East end of our office building at 107 Fairview Rd in Millsap. You may drop checks or money orders in the After Hours Box. Please Note: We are not responsible for Cash Left in the After Hours Box. Cash receipt provided inside office during office hours.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
How do I know if my meter was read correctly?
It's very easy to check your reading. First, look at the reading on your most recent bill, and look at the reading on the meter. Then, do the math! If your actual meter reading is LESS than the reading on your bill it was read wrong and you should give us a call. If the actual meter reading is MORE than the reading on your bill it was read correctly. If you can't find your most recent bill or just need some help feel free to give us a call!
Why is my bill so high? There's no way I used this much water!
First things first... check your meter and the reading. You could possibly have a leaky toilet, faucet, or a small leak that's difficult to detect. Also, look around your property for any standing water or patches of green grass. These could be signs of a leak.
Is there any way to know if I have a leak?
Yes, begin by turning all water-using appliances off and make sure there's nothing running (ice maker, faucets, showers, toilets, washing machine, dishwasher, sprinklers, etc) This means turning off all water inside and outside the house. You should also consider waiting after using hot water as your hot water heater may be filling.Then look at your meter. If the meter is spinning there is water going through, if everything is turned off the meter shouldn't spin. If it is spinning, it's very likely you have a leak. For small, less detectable leaks you may have to watch the meter for five to ten minutes. The faster the meter is spinning the more water is going through.
Often small leaks can be attributed to slowly leaking toilets. To test toilets for leaks, add a few drops of food coloring or a dye tablet to the water in the tank, but do not flush the toilet. Watch to see if the coloring appears in the bowl within a few minutes. If it does, the toilet has a silent leak that needs to be repaired.
Why did I receive a Late charge on my bill? I have paid my bill.
On accounts not paid by the 15th of the month, a once per billing period penalty of $10.00 will be added to the balance. If added, this fee must be shown as a charge by our billing system, therefore this charge will appear on the bill for next billing period whether it has been paid or not.
Why did I receive a late payment charge when my Bank posted the payment early?
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. These type of payments are made by check that the Bank prints and mails to Millsap WSC. The Bank sometimes hold these checks for several days before mailing which could cause your payment to be late. Please consult with your bank for more information.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.